How to comment on a corporate blog?
To me, a corporate blog is like a company representative. It represents the company and should be able to host conversations about the company and its products/services.
Some of the rules are relevant to any responder while some are specific rules for blog readers or for corporate employees.
- Keep It Simple – don’t make your comments feel like an appendix to the blog. Write to the point
- Write to the point – Comment on the specific subject that the post handles. Replying to a comment, refer to it even if it doesn’t refer to the post.
- Be polite - This will earn you respect and will allow appropriate consideration to your comments.
- Contribute – It’s a conversation, feel free to join.
Rules for blog readers:
- Identify yourself – Consider leaving your email, name or a link to your blog. This will allow a company rep to get back to you.
- Visit again – Even if you only visit to leave a complaint, come back to this post in a few days. You might find a relevant reply or a company response.
Rules for company employees:
- Remember - you are the face of your company.
- Follow the rules – Many companies who run blogs created a tool kit for the blog writers. This will be valuable for your comments
- Respect – your customers
- Join – It’s a conversation, don’t just read it
- Other tools – Socialmedia.biz posted a good list of corporate blogging best practice